Order Terms Process
1. Placing an Order:
Customers browse and select products through the Exotic Arabella app. Orders are placed directly through the application without the need for immediate payment.
2. Order Confirmation:
Upon receipt of an order, Exotic Arabella will confirm the order and verify the availability of chosen products. A confirmation notification will be sent to the customer.
3. Delivery Date Confirmation:
We will then contact the customer to confirm the anticipated delivery date and arrange delivery or collection accordingly.
4. Handling Unavailable Items:
If any items are unavailable, our team will promptly notify the customer and make the necessary adjustments before proceeding with the order.
5. Invoicing and Payment:
An invoice will be generated and dispatched to the customer. Payment will be requested in accordance with the agreed terms.
6. Delivery or Collection:
Once payment has been processed, the order will be delivered as scheduled, or it can be collected from our warehouse.
Returns Policy
Goods remain the property of Exotic Arabella Ltd until the invoice has been paid in full. No claim will be accepted unless notified in writing at the time of delivery.
Damaged Goods (Delivered by a Third Party):
Should you receive damaged items, kindly report them within 48 hours of delivery via the Exotic Arabella app or by contacting our customer support team. Please provide comprehensive information and photographic evidence to facilitate our investigation. We will promptly arrange a replacement or refund accordingly.
Missing Items:
If any items are missing from your order, please inform us within 48 hours of delivery. We will thoroughly investigate the matter and offer a replacement or refund if necessary.
Returns Process:
1. Report Issue: Utilise the Exotic Arabella app or contact our team via email or telephone.
2. Assessment: We may request additional details or evidence to process your claim.
3. Resolution: Depending on the assessment, we will offer a replacement, alternative product, or refund.
Important Note: Claims submitted after 48 hours of delivery may not be eligible for resolution.
