FAQs
Frequently Asked Questions
Have Questions?
At Exotic Arabella, we’re committed to making your wholesale experience smooth, reliable, and informed. Whether you’re curious about our products, ordering process, delivery options, or certifications, our Frequently Asked Questions are here to help. If you don’t find what you’re looking for, feel free to contact our team directly — we’re always happy to assist.
How do I place an order?
You can place an order through the Exotic Arabella app or website by browsing our products, adding items to your cart, and submitting your order. Upon receipt, we will confirm availability and provide further details regarding delivery or collection.
Do I need to pay for my order upfront?
Payment terms depend on your agreement with The representative. Some customers may require upfront payment, while others may have credit terms. An invoice will be sent after order confirmation.
How will I know if my order is confirmed?
Once your order is received, we will verify stock availability and send you a confirmation via the app. If any items are unavailable, you will be notified.
What are the delivery options?
We offer both delivery and collection options. Once your order is confirmed, we will schedule the delivery or provide collection details.
What happens if an item I ordered is out of stock?
If an item is unavailable, we’ll contact you with suitable alternatives. You can choose to accept the replacement, adjust your order, or wait for restocking.
What should I do if my order is missing an item?
If any items are missing from your order, please inform driver upon delivery, or contact us within 48 hours of delivery via the app or at info@exoticarabella.com if the order was delivered by a third party. We will investigate and offer a replacement or refund if applicable.
How can I track my order?
Once your order is scheduled for delivery, you will receive updates via the app. For further details, you can contact our support team.
How do I contact customer support?
You may contact us via email, telephone, or by completing the contact us form.
